2of3 Support Center

We're here to help.

Get answers about installing Tape Candie, signing into your 2of3 account, activating your license, and getting started.

Install Tape Candie in three steps.

Tape Candie is currently distributed as a Windows 64-bit VST3 plugin.

01

Download the Installer

Visit the Downloads page and get the latest Windows installer when available. Close your DAW before running it.

02

Install the Plugin

Run the Windows installer and follow the installation prompts. The installer is intended to place the VST3 plugin and its authentication companion automatically.

03

Open in Your DAW

Launch your VST3-compatible DAW, perform a plugin scan if needed, then add Tape Candie to an audio channel or mixer insert.

Tape Candie isn't showing in FL Studio

  • Close and reopen FL Studio after installation.
  • Open FL Studio's Plugin Manager and run a fresh scan.
  • Confirm the VST3 installation is present under C:\Program Files\Common Files\VST3.
  • Check that you're using the 64-bit Windows version.

The login browser doesn't return to Tape Candie

  • Confirm your internet connection is working.
  • Keep Tape Candie open while completing sign-in.
  • Allow Windows to open the registered 2of3 authentication companion.
  • If the plugin remains locked, reopen it and try signing in again.

No audio is being captured

  • Check that audio is reaching the mixer channel containing Tape Candie.
  • Ensure the plugin is enabled and displaying its listening status.
  • Play audio through the insert before selecting Pull.
  • Try a shorter 15- or 30-second capture for testing.

Musical analysis looks incorrect

  • BPM, key, and chord analysis produce estimates, not guaranteed results.
  • Try capturing a clearer musical passage.
  • Complex mixes and unstable rhythms can affect detection accuracy.
  • Use the Reanalyze option after changing the selected material, if available.

Common questions, answered.

Everything you need to know about Tape Candie and your 2of3 account.

Do I need a 2of3 account to use Tape Candie?
Yes. Tape Candie uses your 2of3 account to authenticate you and verify that you have access to the plugin. You'll use the same account on the website and inside supported 2of3 software.
Is Tape Candie a subscription?
No. The currently advertised Tape Candie purchase is $28.99 as a one-time payment for the Windows VST3 edition. Checkout will be enabled after the payment and license activation systems have been tested.
How do I activate my Tape Candie license?
After a license has been assigned to your 2of3 account, open Tape Candie in your DAW and choose to sign in through your browser. The plugin checks your account's entitlement and unlocks when access is confirmed.
Can I use Tape Candie in Ableton Live, REAPER, or other DAWs?
Tape Candie is built in the VST3 format for compatible Windows DAWs. FL Studio is the primary tested host. Compatibility with other DAWs has not yet been fully verified, so please check the supported-host information before purchasing.
Is there a macOS version?
Not in the current release. Tape Candie is launching for Windows 10 and 11 (64-bit) in the VST3 format. macOS, AU, and AAX support are not available yet.
Does Tape Candie send my captured audio to the cloud?
Tape Candie is designed to process captured audio locally on your computer. Internet access is used for account authentication and licensing, rather than uploading captured performances for analysis.
What if I forget my password?
Use the password recovery option on the 2of3 sign-in page. Account authentication is handled by Amazon Cognito.
Where can I find my purchased plugins?
Your 2of3 account dashboard is being prepared to display your owned products, license status, and available downloads. Until that feature is connected, product access is checked directly by the licensing service when you sign into the plugin.
Can Tape Candie convert audio into MIDI?
Audio-to-MIDI conversion is not included in the current launch feature set.

Still need help?

If you encounter a problem with installation, authentication, licensing, or Tape Candie's features, collect the details below so the issue can be investigated.

  • Your Windows version and DAW name/version.
  • The Tape Candie version installed.
  • A brief description of what happened.
  • Any error message or screenshot, without passwords or login tokens.
My 2of3 Account Downloads & Setup

A direct support email or contact form will appear here once the support channel is configured.